Refund policy

ALL SALES ARE FINAL

At Pili Aloha, each collection is thoughtfully designed and released in limited quantities. Due to the exclusive nature of our collections and limited inventory availability, all sales are final.

We do not accept returns, refunds, or exchanges for changes of mind, incorrect sizing, or personal preferences.

Because our pieces are produced in limited quantities, we cannot guarantee additional inventory or replacement sizes once an item has sold out.

Damaged, Defective, or Incorrect Items

We take pride in the quality of our products and want you to love your Pili Aloha pieces.

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photos if available.

We will review your concern and work toward an appropriate resolution in accordance with applicable consumer protection laws.

Sizing & Product Information

We encourage all customers to carefully review product descriptions, sizing information, and measurements before completing a purchase.

If you have questions about sizing or fit, please reach out before placing your order.

Preorders & Limited Releases

All preorder and limited-release purchases are final, subject to applicable law. Please review estimated fulfillment timelines and product details before ordering.

Pop-Up & In-Person Purchases

All purchases made at Pili Aloha pop-up events are final. We encourage customers to confirm sizing and inspect their items before completing their purchase.

Contact Us

For questions regarding your order or our policies, please contact Pili Aloha through our website at www.thepilialoha.com.

Thank you for supporting Pili Aloha and our limited-release collections.